Essential Tools for Managing and Supervising

Practical, hands-on tips, tools and knowledge to build management skills and confidence. Applicable for new managers and supervisors, as well as those who may need a refresher. Participants learn how to: determine what makes the supervisory role different from others, and acquire practical management skills that build trust and confidence, gain commitment and improve coaching and feedback; move from individual contributor to manager; give effective feedback and deal with difficult employees. This workshop can also be held privately at your organization. Contact us to learn more!

A new leader’s guide to managing performance, change and conflict, employment law and more.

Participants will learn:
 • Ways to identify your management style, and what it takes to successfully transition from employee to manager
 • How to be an emotionally intelligent manager, build trust and gain the confidence of your team
 • How to give feedback, deal with difficult employees, and coach for improved performance
 • The “why’s” of employment laws, policies and human resources regulations

Facilitated by:
Marsha Wesley Coleman, Director of Learning and Development