Essential Tools for Managing and Supervising

Practical, hands-on tips, tools and knowledge to build management skills and confidence. Applicable for new managers and supervisors, as well as those who may need a refresher. Participants learn how to: determine what makes the supervisory role different from others, and acquire practical management skills that build trust and confidence, gain commitment and improve coaching and feedback; move from individual contributor to manager; give effective feedback and deal with difficult employees.